Jr. Support & Resource Team Specialist
Position Overview
As a Jr. Support & Resource Specialist, you have strong attention to detail and are motivated by finding efficient and effective solutions to production challenges. A strong working knowledge of digital/technical best practices, along with an interest in and commitment to keeping current with industry changes and technical best practices is critical.
Flexibility, adaptability and the ability to learn quickly in various technical environments, while delivering quality work within tight deadlines, are key attributes of this position.
Key Responsibilities
- Operate as a hybrid member of the resource and support teams
- Assist in completing website production tasks – including technical, content, design/styling
- Assist the technical support team on ongoing client requests, bounced emails troubleshooting, platform help/training requests, etc and other tasks as required
Qualifications
- Meticulous attention to detail and the ability to make data-driven decisions
- Strong technical and analytical skills – experience and/or interest in working with technical and third-party tools, including DNS, software, email marketing software, Zapier, Mailgun, Photoshop (limited) etc.
- CMS experience with tools like WordPress or Tymbrel
- Ability to operate independently to ensure accurate, timely turnaround of production tasks and support requests
- Ability to communicate effectively in technical environments
- Excellent written and oral communication skills
- Ability to collaborate with ease in an innovative, flexible and team-oriented environment
- Client Support Experience will be considered a bonus
Other Expectations
The individuals who join our team have a passionate commitment to their personal and professional growth, and actively seek out opportunities to learn and evolve their business acumen and skill set.
A priority for us is clear communication – both verbal and written – and the successful candidate will have a professional, yet personable communication style.
In this position, we expect you to pay attention to detail and work closely with others to find efficient and effective solutions. Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work on tight deadlines, are key attributes of this position.
You will be part of a team committed to continually improving at all levels, where feedback is embraced and the growth and success of each individual contribute synergistically to the growth and success of the team.
Job Details
Position Title
Jr. Support & Resource Team Specialist
Reports To
Manager, Production Operations
Job Type
Permanent Full-time
Weekdays
Location
In-office
Perks & Benefits
- Dental care
- Extended health care
- Life insurance
- Bonus potential
- RRSP match
Apply For This Opportunity
To apply for this position, please fill out the form below, making sure to complete all required fields. Attach your resumé and cover letter along with your submission.
About Delta4 Digital Inc.
Delta4 Digital (D4D) is a data-driven, technology-enabled performance marketing agency headquartered in the heart of the Niagara Region of Ontario.
For over 10 years, rapidly growing companies across North America have partnered with us to scale growth and maximize the value of their businesses.
We offer a comprehensive suite of digital solutions strategically designed to support our clients as they scale, and have a reputation for on-time, on-budget and reliable deliverables.
With a client roster that includes national enterprise healthcare aggregators, including dentalcorp (Canada) and PetVet Care Centers (US), as well as other digital marketing agencies and growing businesses, we are growing at a rate that outpaces similar agencies in our market.
Additionally, D4D owns the Tymbrel Platform – a cloud-based SaaS content management system that is the foundation of our website projects and ongoing digital marketing initiatives for clients. Tymbrel is also licensed through a white-label offering to other digital agencies.
Ours is a cohesive, energetic, creative and committed team working towards a common goal: to add value to our clients, their businesses and to everyone on our team. We do great work, with great people, for great people, driving the results that help grow businesses. Each day, our goal is to make the world a better place.
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