Jr. Account Manager

Key Responsibilities

Client Account Ownership & Support

• Serve as the primary day-to-day contact for assigned client accounts, with oversight from supervisor.
• Build trusted relationships with clients through clear communication, responsiveness, and reliability.
• Maintain regular client touchpoints, including status updates, deliverable coordination, and follow-ups.
• Ensure client requests are clearly scoped, documented, and routed to internal teams appropriately.

• Manage the execution of client projects and campaigns once strategy and scope are defined.
• Coordinate internal resources (design, content, digital, development, etc.) to ensure timely delivery.
• Track timelines, deliverables, and dependencies to ensure projects remain on schedule.
• Ensure all work aligns with approved scopes of work and agency SOPs.

• Support the Strategic Accounts Team in executing marketing and communications strategies.
• Translate strategy into actionable tasks and execution plans.
• Assist in research, competitive analysis, and campaign preparation as needed.
• Execute marketing initiatives directly where appropriate (email, content, social, campaign setup, etc.).

• Prepare and distribute performance reports for clients on a regular cadence.
• Monitor campaign results and flag insights, trends, or concerns to the Strategic Accounts Team.
• Ensure reporting is accurate, timely, and clearly communicates results and next steps.
• Maintain CRM records, project notes, and performance documentation in HubSpot, Teamwork and report that to your supervisor.

• Maintain strong understanding of client scopes of work and ensure adherence.
• Flag scope creep or misalignment early and escalate as needed.
• Follow agency SOPs to ensure consistency, efficiency, and quality control.
• Support invoicing, resourcing, and project tracking as required.

• Work confidently within the agency’s core tech stack (HubSpot, Tymbrel, various client CMS platforms, Teamwork, analytics tools, etc.).
• Maintain working knowledge of client technology platforms.
• Support campaign setup, tracking, and optimization across tools.
• Identify opportunities for process or platform improvements and surface them to leadership.

• Identify opportunities to improve client performance or expand engagement.
• Surface ideas for additional services, optimizations, or campaign enhancements.
• Support Strategic Account Managers in developing recommendations and next-step proposals.
• Log all activity, communication, and opportunities in HubSpot and Teamwork.

• Represent the agency professionally in client meetings and communications.
• Participate in internal planning meetings and contribute insights from account activity.
• Support presentations, documentation, and client-facing materials as needed.

Qualifications

• 1-2 years of experience in account management, marketing coordination, or agency environments.
• Strong understanding of digital marketing fundamentals (content, SEO, PPC, analytics).
• Experience working with marketing platforms such as HubSpot, Google Analytics, or similar tools.
• Highly organized with strong attention to detail and time management skills.
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple projects and deadlines simultaneously.
• Curious, proactive, and eager to grow into a more strategic role.
• Bachelor’s degree or advanced diploma in Marketing, Communications, Business, or equivalent experience.